The customer said that he uses a snap shot instance to run his AV scan against thereby not impacting the Exchange Server. If the scan shows a problem in a particular mailbox then they go into the production exchange and direct the AV scan to that specific mailbox.
By the way, we specialize in AV solutions from Panda Security and Kaspersky. If we can help or you might like to discuss the pro's and con's let us know.
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